Work Experiences
20 years' experience
SCHNEIDER ELECTRIC (17 years) – Project Management
From software to transversal project management and management
Schneider Electric is the global specialist in Energy Management
Schneider Digital
> 2024/now – Digital Manager
Context: Part of Digital Customer Experience, our objective is to provide an amazing support experience for our customers and employees
Responsibilities: Management of the Product Owners working on Omnichannel and Assisted support applications (Salesforce, Genesys CTI)
> 2022/2024 (2 years) – Customer Voice Product Owner
Project: Within the Digital team, I drive the projects to build a best in class platform to support Customer Experience
Context: Schneider is using Medallia product which is fully integrated within the IT Ecosystem
Responsibilities: Product Owner / Business Analyst
Services Business Unit
> 2021/2022 (1 years) – Consulting Scrum Master
Project: Drive consulting services offers
Context: Offers to perform audits executed by network experts and field services representatives
Responsibilities: Scrum Master / Project management / Agile methodology
> 2015/2021 (5 years) – Services Project Manager
Project: Lead multiple projects including services execution tool, diagnosis offer, consulting tools, transactionalization project, ...
Context: Electrical Distribution services offers
Responsibilities: Project management on all the services lifecycle offers.
> 2014/2015 (1 year) – Field Services E-Suite Transformation Program Manager
Project: Lead marketing and technical initiatives to provide all the inputs to define projects orientation.
Context: Maintenance and diagnosis tools for Field Services Representatives on the field (5000+ people).
Responsibilities: Program management with different Business Unit leaders.
> 2013/2014 (1 year) – Field Services Quotation Tool Project Manager
Project: Develop and deploy a world-wide quotation tool to support field services sales people
Context: International context with multiple subcontractors’ management and integration in IT landscape
Responsibilities: Initiate the project by selecting the right tool. Drive the internationalisation of the tool with the subcontractors.
Partner Business Unit
> 2010/2013 (3 years) – Customer Software Project Manager & Test Manager
Project: Design and develop a quotation tool for low voltage switchboards (Prisma Plus)
Context: Complex technological environment and one of the major strategic projects in the BU with 80 people.
Responsibilities:
Before GO milestone, project manager (team of 10, then 20 people) to prototype and initialize the project.
After GO milestone, test manager (5 to 8 people (France and India)) to validate the deliverables with manual and automated tests.
Equipement & Systems Business Unit
> 2007/2010 (3 years) – Software and data Leader
Context: Manage data production and software development for partners (panelbuilders, contractors)
Objective was to boost the Schneider Electric equipments sales (Medium & Low Voltage, bus ducts)
International context and electro-technical environment
Responsibilities: Team of 6 people with a portfolio of 10 applications.
Manage the different teams and external companies.
Manage the deployment worlwide
ALTRAN (3 years) – Project Manager / Architect / Consultant
From development to project management...
ALTRAN is a global leader in innovation and high tech engineering
> 2007/2006 (1 year) – Project Manager / Architect - Hewlett Packard Intel Solution Center
Project: Automate and “virtualize” the creation of infrastructures in datacenters
(servers and storage allocation, network creation)
Context: International context with datacenters environment and technologies
Responsibilities: Manage the team of 4 then 8 people (including remote management with India)
Outsourcing management (specifications, communication and follow-up of remote team)
> 2005/2006 (1 year) - Consultant – ACAF / Alplog / France Telecom / Caisse Epargne / Amex Spie
ACAF project: Design the Information System of a lift company
Alplog project: Architecture and design the CRM (Customer Relationship System) of Alplog
France Telecom: Study the different scenarios to migrate one of the main database of France Telecom
Caisse Epargne: Implement a tool to manage the portfolio of customers. (Context: Finance and Web)
Amec Spie: Design and develop dashboards for reporting. (Context: Business Intelligence)
> 2004/2005 (1 year) – Development Responsible - Hewlett Packard IPG/TSG
Project: Reorganize the Information System to align it with information flows and business processes.
Setup an intranet website inside the activity called SIM (System Information Management)
Context: Information System, International (European Level), Supply Chain, Web, ERP
Responsibilities: Specifications, design and development of the different modules (planning, workflow, communication…).
Manage training for administrators and key-users.
SILICOMP INGENIERIE (0,5 year) – Design Engineer
First major project…
Orange Business Services (ex-Silicomp) is now the entity of Orange group providing Telecom and IT services
> 2004 (6 months)
Project: Develop a MES (Manufacturing Execution System) for a production factory.
Context: Industrial, Multitask and multi-users. 600 man-days with a team of 4 people.